Client Services Manager

Position posted: Mar 01 2010

The Client Service Manager (CSM) is responsible for delivering and growing business in their accounts through implementing effective project management, building the client’s program, and up-selling solutions based on our software products and services.

Specific Responsibilities:

• The successful delivery against a current contract for up to 4-6 clients depending on size
• Defining and executing the customer roadmaps that will lead to year-over-year growth in each client
• Owning all aspects of the client from leveraging executive-to-executive communication to ensuring high quality deliverables
• Becoming a trusted advisor and thought leader for each client
• Championing the clients’ needs to internal departments such as Product Management
• Leading business pursuit efforts from opportunity identification to proposal creation, to contract signature.
• The management and growth of internal resources through effective feedback
• Creating and executing the project plan for a current Statement of Work
• Delivering on all milestones within budget
• Managing client expectations and managing scope creep

Required Qualifications

Education & Experience:

• Bachelor’s Degree or higher
• At least five to eight years of successful product or project management experience, particularly in the healthcare industry

Skills:

• Proven client management skills with battle scars to show how they were learned
• Ability to work in a fast-paced environment, quickly moving from a need to a good idea to execution
• Ability to provide leadership to clients and be accountable for their success
• Ability to influence client stake holders and internal decision makers to move ideas forward
• Demonstrated entrepreneurial drive that grows accounts through up-selling
• Ability to define solutions for complex client problems using primarily products with some services
• Strong organizational and communication skills
• Keen attention to detail, while not losing focus on the big picture
• Passion and drive to help clients succeed
• Strong analytical and problem-solving skills
• Ability to hold and maintain a U.S. Security Clearance

Desired Qualifications (preferred, but not required):

• Experience as a product manager or designing solutions for clients
• Experience with risk analytics, or at least intellectually intrigued by it
• Public Health experience or a desire to work with that industry

For More Information:

For more information about this position please email .(JavaScript must be enabled to view this email address).  To submit a resume for consideration please click here.  Please reference Job Code 200-CSM-1 in any correspondence.  Due to the abundance of resumes and inquiries received, no calls please.